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Shipping Information

At Country Crew Collections, we understand how important it is to receive your products in a timely manner. That's why we offer fast and reliable shipping options to ensure you receive your order as soon as possible. We also take great care in packaging your items to ensure they arrive in pristine condition.

Shipping Options and Rates

  • Standard Shipping (Australia): 3-5 business days, $15

  • Express Shipping (Australia): 1-3 business days, $18

  • FREE shipping on all Australian orders over $150

  • Local Pick Up is available from Warwick, Australia

  • We do not currently offer international shipping

Dispatch and Delivery

Orders are shipped Monday to Friday, excluding National and QLD public holidays. Please allow approximately 1-3 business days for your order to be dispatched, unless the item is a pre-order.

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Pre-ordered stock is given an approximate arrival date, which may change due to shipping delays. By purchasing pre-order items, you are agreeing to Country Crew Collections' terms.

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Delivery is subject to stock availability and payment authorisation. Please keep an eye on the services updates announced by Australia Post, as these can affect delivery times.

Parcel Tracking

A dispatch confirmation email is sent once your order has been packed. When your order ships, you'll receive an update email letting you know your tracking number has been added. As your parcel moves through the Australia Post network, you'll receive tracking links via email, which you can also check anytime at auspost.com.au/track.

Signature on Delivery

Our shipping method requires a signature on delivery. If you'd prefer the courier to leave your parcel without a signature (Authority to Leave), just let us know by messaging us, adding a note to your order, or updating your preference when you receive your tracking email from Australia Post. Keep an eye on the tracking updates so you know when to expect your delivery.

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Please note that delivery times are estimates and depend on our courier partner, Australia Post. These can be affected by factors outside our control, such as weather and other unforeseeable circumstances, so we'd recommend monitoring your tracking link for the most up to date information.

Return & Exchange Policy

At Country Crew Collections you are welcome to return purchased goods if you have ordered the wrong size or want to swap the goods for another product, must be returned within 30 days from the date of purchase with receipt, to return items for exchange or store credit.

Returns Process

With a change of mind or incorrect sizing, customers are able to return their items to Country Crew at their own expense and will be issued with their choice of exchange or on line store credit voucher to the value of the original purchase price less the postage cost.

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NO REFUNDS ARE GIVEN OUT FOR EXCHANGES/RETURNS. ALL RETURNS/EXCHANGES ARE ISSUED WITH AN ON LINE STORE CREDIT.​

Faulty Goods

If you receive goods which have a manufacturers fault, please take a photo of the fault and email countrycrew10@outlook.com and we will forward the fault to the supplier. Most cases you will receive a replacement item free of charge or if these items are out of stock, we will issue you with a store credit.

Please take note:

  • When returning an item, we remind you that as-sold condition requires the garment has not been worn or washed, does not have any marks from make-up, dirt ect, all labels are still attached and that the garment is cared for when posted.

  • All postage costs are to be covered by you – we ask that you return items to Country Crew Collections in a tracked sachet with an extra tracked sachet in with the package for us send the swapped items back to you.

  • If the size you wish to exchange your product for isn't available on the online store, just email or message us and we will let you know if we are able to re order the items back in.

  • Sale Stock Terms & Conditions - Non-refundable, non-exchangeable, no holds.

  • Jewellery & Accessories - Are not refundable or exchangeable

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